A complete, secure cloud contact center solution that makes it easy to collaborate with agents and improve customer experiences.
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Reliable, easy, and secure
Ensure productivity for all agents with a platform-wide 99.999% uptime SLA and a unified toolset that eliminates app confusion.
Engaging and collaborative
Boost agent and employee engagement, collaboration, and operational effectiveness for customer success.
Customer-centric
Design better experiences with support for all interaction channels and proactive, AI-powered self-service.
Adaptive analytics
Activate agent potential with timely feedback, intelligent coaching, and collaboration tools for continuous improvement.
Reliable, easy, and secure
Ensure productivity for all agents with a platform-wide 99.999% uptime SLA and a unified toolset that eliminates app confusion.
Engaging and collaborative
Boost agent and employee engagement, collaboration, and operational effectiveness for customer success.
Customer-centric
Design better experiences with support for all interaction channels and proactive, AI-powered self-service.
Adaptive analytics
Activate agent potential with timely feedback, intelligent coaching, and collaboration tools for continuous improvement.
Reliable, easy, and secure
Ensure productivity for all agents with a platform-wide 99.999% uptime SLA and a unified toolset that eliminates app confusion.
Engaging and collaborative
Boost agent and employee engagement, collaboration, and operational effectiveness for customer success.
Customer-centric
Design better experiences with support for all interaction channels and proactive, AI-powered self-service.
Adaptive analytics
Activate agent potential with timely feedback, intelligent coaching, and collaboration tools for continuous improvement.
Reliable, easy, and secure
Ensure productivity for all agents with a platform-wide 99.999% uptime SLA and a unified toolset that eliminates app confusion.
Engaging and collaborative
Boost agent and employee engagement, collaboration, and operational effectiveness for customer success.
Customer-centric
Design better experiences with support for all interaction channels and proactive, AI-powered self-service.
Adaptive analytics
Activate agent potential with timely feedback, intelligent coaching, and collaboration tools for continuous improvement.
Redefining Metrics for CX Success
The latest posts delivered to your inbox.
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Delight customers with easy, personalized self-service experiences.
Create positive first impressions that deliver results. With instant access to engaging conversations across any digital channel, customers can effectively self-serve without agent involvement.
View Intelligent Customer Assistant
Connect faster and answer better with omnichannel routing.
Stay ahead of changing customer expectations by intelligently delivering live service across voice and a complete array of digital channels with proactive service options.
View Omnichannel Routing
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Increase performance with purpose-built, composable workspaces designed for agents and supervisors
Intuitive, design-led applications focused on the unique requirements of every contact center role. These workflow driven interfaces consolidate the tools and information necessary to provide the ultimate customer experience into a single powerful UI.
View Agent Workspace
View Supervisor Workspace
Gain insights and complete visibility through first-rate analytics.
Customizable reports minimize the effort required to manage and monitor your contact center. Automatic notifications highlight the status of critical performance metrics and alert you to key trends, agent activities, and customer behavior that can impact the overall experience.
View Contact Center Analytics
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Drive results with Workforce Engagement Management.
Delivering great customer experiences means empowering agents with a powerful combination of tools built to save time and optimize results.
View Workforce Engagement Management
Integrate Your Way
Rapid integrations and endless possibilities through 8x8 Dynamic Integration Framework
Features for Everyone
Features for Everyone
Features for Everyone
Inbound/Outbound
Effortlessly route and handle all IB/OB customer interactions.
ACD
IVR
Dialer
Agent Workspace
Digital
Easily connect with customers across their channel of choice.
Omnichannel Routing
Digital Channels
Payment Processing
Self-Service & Automation/AI
Greet customers with intelligent solutions that improve every experience.
Intelligent Customer Assistant
Intelligent IVR
Virtual Agent
Inbound/Outbound
Effortlessly route and handle all IB/OB customer interactions.
ACD
IVR
Dialer
Agent Workspace
Digital
Easily connect with customers across their channel of choice.
Omnichannel Routing
Digital Channels
Payment Processing
Self-Service & Automation/AI
Greet customers with intelligent solutions that improve every experience.
Intelligent Customer Assistant
Intelligent IVR
Virtual Agent
Inbound/Outbound
Effortlessly route and handle all IB/OB customer interactions.
ACD
IVR
Dialer
Agent Workspace
Digital
Easily connect with customers across their channel of choice.
Omnichannel Routing
Digital Channels
Payment Processing
Self-Service & Automation/AI
Greet customers with intelligent solutions that improve every experience.
Intelligent Customer Assistant
Intelligent IVR
Virtual Agent
Inbound/Outbound
Effortlessly route and handle all IB/OB customer interactions.
ACD
IVR
Dialer
Agent Workspace
Digital
Easily connect with customers across their channel of choice.
Omnichannel Routing
Digital Channels
Payment Processing
Self-Service & Automation/AI
Greet customers with intelligent solutions that improve every experience.
Intelligent Customer Assistant
Intelligent IVR
Virtual Agent
Integrations
Ensure endless integration possibilities for enhanced EX & CX.
Native CRM
Third Party CRM
Employee Experience
APIs
Reporting & Analytics
Keep a pulse on every facet of your business.
Supervisor Workspace
Contact Center Analytics
Customer Experience Analytics
Surveys
Workforce Engagement Management
Activate agent potential with intelligent insights.
Workforce Management
Quality Management / Coaching
Integrations
Ensure endless integration possibilities for enhanced EX & CX.
Native CRM
Third Party CRM
Employee Experience
APIs
Reporting & Analytics
Keep a pulse on every facet of your business.
Supervisor Workspace
Contact Center Analytics
Customer Experience Analytics
Surveys
Workforce Engagement Management
Activate agent potential with intelligent insights.
Workforce Management
Quality Management / Coaching
Integrations
Ensure endless integration possibilities for enhanced EX & CX.
Native CRM
Third Party CRM
Employee Experience
APIs
Reporting & Analytics
Keep a pulse on every facet of your business.
Supervisor Workspace
Contact Center Analytics
Customer Experience Analytics
Surveys
Workforce Engagement Management
Activate agent potential with intelligent insights.
Workforce Management
Quality Management / Coaching
Integrations
Ensure endless integration possibilities for enhanced EX & CX.
Native CRM
Third Party CRM
Employee Experience
APIs
Reporting & Analytics
Keep a pulse on every facet of your business.
Supervisor Workspace
Contact Center Analytics
Customer Experience Analytics
Surveys
Workforce Engagement Management
Activate agent potential with intelligent insights.
Workforce Management
Quality Management / Coaching
Unmatched Support and Quality
Unmatched Support and Quality
Unmatched Support and Quality
Unmatched Support and Quality
99.999% Uptime SLA Guaranteed
Our network is backed by the first platform-wide uptime SLA across UCaaS and CCaaS.
24/7/365 Global Support
Get round-the-clock support in six locations and ten languages around the globe via email, chat, or phone.
35 Global Locations/Regions
35 public and private data center locations provide reliability, quality of service, and local data residency.
99.999% Uptime SLA Guaranteed
Our network is backed by the first platform-wide uptime SLA across UCaaS and CCaaS.
24/7/365 Global Support
Get round-the-clock support in six locations and ten languages around the globe via email, chat, or phone.
35 Global Locations/Regions
35 public and private data center locations provide reliability, quality of service, and local data residency.
99.999% Uptime SLA Guaranteed
Our network is backed by the first platform-wide uptime SLA across UCaaS and CCaaS.
24/7/365 Global Support
Get round-the-clock support in six locations and ten languages around the globe via email, chat, or phone.
35 Global Locations/Regions
35 public and private data center locations provide reliability, quality of service, and local data residency.
99.999% Uptime SLA Guaranteed
Our network is backed by the first platform-wide uptime SLA across UCaaS and CCaaS.
24/7/365 Global Support
Get round-the-clock support in six locations and ten languages around the globe via email, chat, or phone.
35 Global Locations/Regions
35 public and private data center locations provide reliability, quality of service, and local data residency.
Secure and Compliant
More organizations choose 8x8 to support their compliance standards and initiatives
Secure and Compliant
More organizations choose 8x8 to support their compliance standards and initiatives
Secure and Compliant
More organizations choose 8x8 to support their compliance standards and initiatives
Secure and Compliant
More organizations choose 8x8 to support their compliance standards and initiatives
8x8 Platform Feature Highlights
Spring 2024
Discover the latest innovations across the 8x8 platform portfolio. See what’s new with our Spring 2024 update!
See What's New
2023 Gartner Magic Quadrant for Contact Center as a Service
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2023 Gartner Magic Quadrant for Contact Center as a Service
2023 Gartner Magic Quadrant for Contact Center as a Service
2023 Gartner Magic Quadrant for Contact Center as a Service
Plans & Pricing
Call center solutions are available in standalone plans, or as part of a communications suite.
Business Communications
Voice. Video. Chat.
Add Contact Center
Contact Center. Voice. Video. Chat.
X6
Voice contact center
Contact Sales
Skills-based routing, IVR, call recording CRM
Reporting & analytics, CX journey mapping
X7
One interface for voice and digital interactions
Contact Sales
Everything in X6, plus:
Multi-channel support for social media, chat, email, and SMS
Co-browsing
X8
Advanced contact center with QM and interaction analytics
Contact Sales
Everything in X7, plus:
Quality management
Speech and text analytics
"I'm an 8x8 fan because it reduces the work that my staff has to do on a day-to-day basis."
Brian Himstedt
CIO and VP of Technology & Business Analytics, The Kansas City RoyalsRead full case study
"8x8’s usability has been very, very enjoyable. We can make quick adjustments to the call flows or audio prompts in about 30 seconds and deploy them instantly."
Thomas Rocharz
Director of Contact Centers, Cape AirRead full case study
"With 8x8, we can see exactly how our agent team is performing, coach people as needed, and better allocate our resources based on call volume. This has helped us really improve our level of customer service."
Monty Merza
Director of Analytics, Supply Side USARead full case study
"It feels really good to have people compliment my IT team on a big change we’ve made."
Matt Cox
IT Manager, Custom Glass SolutionsRead full case study
"We imagined what the contact center of the future would look like. And it became clear that 8x8 was the hands-down leader in this area."
Alan Webb
Director of Business Technology and Information Systems, Shaw TrustRead full case study
